Shipping policy
Shipping Policy
Thank you for shopping with Operation Get Free. We appreciate your support and are honored to be part of your healing, growth, and self-growth journey.
This Shipping Policy explains how orders placed through Operation Get Free are processed, delivered, and supported.
1. Products We Offer
Products sold through Operation Get Free currently include:
- Digital Workbook delivered electronically after purchase
- Printed Novel / Physical Book shipped to the customer after purchase
Additional products may be added in the future.
2. Order Processing
Orders are typically processed within 2 to 5 business days after payment is successfully received.
Business days are Monday through Friday, excluding U.S. holidays.
You will receive:
- an order confirmation email after purchase
- a shipping confirmation email with tracking (for physical products) once the order ships
Processing times may be longer during holidays, promotions, launches, or high-volume periods.
3. Digital Workbook Delivery
Digital workbook purchases do not require physical shipping.
After successful payment, your workbook is typically delivered by one or more of the following methods:
- instant download on the confirmation page
- email delivery
- access through your customer account (if enabled)
Customers are responsible for entering a valid email address at checkout.
4. Physical Novel / Printed Book Shipping
Printed books are shipped to the shipping address entered at checkout.
Shipping costs are calculated at checkout.
Estimated U.S. delivery times after shipment:
- Standard Shipping: 3 to 7 business days
- Expedited Shipping (if offered): 2 to 4 business days
International shipping times (if available):
- 7 to 21 business days
Delivery times are estimates only and are not guaranteed.
5. Tracking Information
When available, tracking details will be emailed once the physical order has shipped.
Please allow up to 48 hours for tracking updates to appear.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Operation Get Free is not responsible for delays, losses, or delivery issues caused by incorrect or incomplete addresses entered at checkout.
If you need to make a correction, contact us immediately after placing your order. Changes cannot be guaranteed once processing begins.
7. Lost, Delayed, or Stolen Packages
Once a physical package has been transferred to the carrier, carrier-related delays or delivery issues may occur outside our control.
If your package is delayed, marked delivered but not received, or lost in transit, please contact the carrier first. We will reasonably assist with tracking information.
8. Damaged Physical Orders
If your printed book arrives damaged, contact us within 5 calendar days of delivery at support@operationgetfree.com and include:
- your order number
- photos of the damage
- photos of packaging if available
We will review the issue and determine an appropriate resolution under applicable law.
9. International Orders (If Available)
International customers are responsible for customs duties, taxes, VAT, or import fees charged by their country.
We are not responsible for customs delays.
10. Contact Us
For shipping questions or order support, contact: